FAQ
All Your Questions About 999kt Answered
Everything you may want to know about bonuses, deposits and withdrawals, cricket betting, verification, and responsible gaming — explained here in plain language.
On this 999kt FAQ page we have brought together the questions players ask most. From how to claim the welcome bonus and how to deposit via bKash, to understanding cricket betting markets, navigating the identity verification process, and responsible gaming information — you will find clear, concise answers to everything here. If you cannot find your question, our support team is always ready to help.
Help Center
Detailed FAQ
Responsible Gaming
If you feel gaming is having a negative impact on your life, contact our support team via live chat or email at [email protected]. We will help you with temporarily suspending or permanently closing your account. It is also important to let a family member or someone you trust know.
Yes, 999kt gives you the ability to control your own spending. If you want to set a daily, weekly, or monthly deposit limit, contact our support team. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased.
A cooling-off period is a temporary break from your account for a set time, while self-exclusion is a long-term or permanent break. To activate either, email [email protected] or make a request via live chat. While self-exclusion is active, you are advised not to attempt to open a new account.
No. 999kt is for players aged 21 and above only. Age is verified at registration, and if age cannot be confirmed even after documents are submitted, the account and deposited funds may be held. We are always vigilant about protecting minors.
Some common signs include: placing repeated bets to try to recover losses, lying to family about the amount spent, spending salary or savings on gaming, and feeling restless when not gaming. If you notice these signs, take a break immediately and contact us.
Bonuses & Offers
A wagering requirement is the rule that determines how much you need to bet from your bonus funds before any winnings can be withdrawn. At 999kt it is calculated on the bonus amount only — not the deposit amount. Example: ৳2,000 bonus × 20 = ৳40,000 in bets required before bonus winnings become withdrawable.
A 200% bonus is added automatically when you make your first deposit of ৳500 or more. The maximum bonus is ৳20,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus and a total balance of ৳3,000. Depositing ৳22,000 or more gives the maximum bonus of ৳20,000, for a total of ৳42,000.
Slot games generally count in full towards the wagering requirement. Live casino table games and sports betting may count partially or subject to conditions. Ask our support team about the contribution rate for a specific game, as rates vary across different games.
Yes, a bonus can be cancelled at any time. However, please note: cancelling a bonus will void all winnings earned from that bonus, and only the original deposited amount will remain. Contact the support team to cancel.
No. The welcome bonus is available only once per account — it is awarded on the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, those accounts may be closed.
Cricket & Sports Betting
Decimal odds show how much you get back in total for every unit you bet, including your original stake. Example: if the odds are 2.50 and you bet ৳100, you will receive ৳250 in total if you win — which includes ৳150 profit and your original ৳100 stake.
If a cricket match is declared a no-result or is cancelled due to rain or any other reason, most bets on that match are voided and the original stake is refunded. However, some specific markets (such as innings-based markets) may be settled under different rules — full details are in the terms and conditions.
Match winner, toss winner, top batsman and bowler, total runs (over/under), over of first wicket fall, and man of the match are very popular among Bangladeshi players. Live betting markets on BPL or T20 matches are also an exciting option.
An accumulator, or "acca", combines multiple selections into a single bet. All selections must be correct to win; if even one is wrong, the entire bet is lost. Because the odds are multiplied together, the potential return is much larger, but so is the risk. Example: you can build an accumulator by making separate predictions across four matches in Bangladesh vs India markets.
Verification & Documents
Identity verification (KYC) confirms that the account is being used by its rightful owner and that minors cannot access the platform. It also helps prevent fraud. Once verification is complete, the withdrawal process becomes smoother and account security is strengthened.
A National ID card (NID), passport, or driving licence is accepted as proof of identity. A recent bank statement or utility bill can be submitted as proof of address. Documents must be clear, not expired, and all details must be legible.
A verification request is usually made before your first large withdrawal or during a security review. It may also be requested if unusual activity is detected on the account. Submitting your documents in advance avoids any delays with withdrawals later.
All documents are transmitted and stored using SSL encryption. Only authorised staff can view them for review purposes. Your personal information is never sold or shared with any third party.
The reason for rejection is usually communicated by email — for example, if a document is unclear or expired. In that case, resubmit a clear image or an updated document. If you have any difficulty, write to [email protected] or come to live chat — we will resolve it quickly.
How to Deposit
Log in to your account, select the "Deposit" option, and choose bKash as the payment method. Send money via bKash to the number shown, enter the transaction ID, and confirm. The balance is usually credited within a few minutes. The same process applies for Nagad, Rocket, and Upay.
First, wait a few minutes. If the deposit still has not been credited, contact us via live chat or at [email protected] with the transaction ID and amount from bKash or the relevant service. Our team will investigate promptly and resolve the issue.
999kt does not charge any fee on deposits. However, bKash, Nagad, Rocket, or Upay may apply their own service charges — this depends on the policy of the service provider. Bank transfers may also carry the bank's own charges.
The minimum deposit amount for all payment methods is ৳500. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. The minimum withdrawal amount is also ৳500.
Have more questions? We are ready to help
Our support team is available 7 days a week, 24 hours a day in both Bengali and English. Get fast and easy solutions to any problem via live chat or email.